At KissTies.com, your purchase is backed by our hope that you will buy from us again. You may be returning items, but you have already allowed us to show you the quality of our products. Making your return experience as painless as possible, a happy one even, would allow us to show you what sort of persons we are.
We offer a full refund, exchange or conversion to store credit on items up to 45 days from the original date of purchase. Store credits can be used to purchase items, including those on sale, and do not expire.
Returns must be unworn, unwashed, and unaltered. Final sale items cannot be returned or exchanged.
We will facilitate refunds in the form of the original payment.
2.Damaged & Defective Items
If your box and products arrive in a damaged condition, please contact our customer service team right away so that we can expedite your return. Please include a digital image of the damage or defect along with a description of the problem to resolve the issue expeditiously. Prompt action in the form of replacement, refund, or account credit can be taken as soon as the issue has been verified.
3.Processing Your Return
Please provide the following information in processing your return.
- Your name
- The order number
- Email address provided at checkout
You will receive an email confirmation once we’ve processed your return. Please allow up to 10 days after we receive your return. This includes time for processing and time for your bank to post your refund. If your refund is for a store credit, it will be available as soon as your return is received and processed. The store credit code will be sent to your email provided to us at checkout.