Kissties would like you to be completely satisfied with your purchase. Your happiness is our highest priority. Regrettably, we cannot offer a refund or exchange once the product has been opened, worn and used, not unless the product is faulty or defective.
If you feel you have received a faulty or defective product, please email us at firstname.lastname@example.org for further instructions.
We accept returns on domestic orders within 15 days of the date the order was delivered.
Returns will be subject to a $7 restocking fee, which will be deducted from your refund.
Outbound shipping fees from the original order are not refundable.
Products must be returned unworn, unwashed, in their original condition and with all tags attached. Please include the original order packing slip in your return package. Returns of multiple orders should not be combined and will result in processing delays.
We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.
Products marked Final Sale cannot be returned.
International returns are accepted. Return shipping and any reverse duties are the responsibility of the customer.
HOW TO REQUEST A RETURN
Please send us an email at email@example.com.
NOTE: Please include the original order packing slip in the return package.
Once your return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 5 business days from the date your return tracking information shows delivered.
If your return is accepted, your refund will be processed and applied to the original method of payment.
Please note that refunds can take up to 7-10 business days to appear on your bank account due to varying processing times of financial organizations.
We ask that you report to Customer Service the receipt of a damaged product within 48 hours of delivery and do not discard the damaged item and its packaging.
Replacements are subject to availability. We will provide a replacement at no additional charge.
If you wish to return a product that was received damaged, please send us an email, so we can further assist you.
Please contact Customer Service if you have any questions.
Incorrect Color/ Item
Damaged & Defective Items