Frequently Asked Questions

PAYMENT

Q: What forms of payment do you accept?

A: KissTies.com accepts all major credit and debit cards, such as Visa, MasterCard, American Express and Discover, via PayPal.

Q: Is it safe to shop online?

A: We utilize 128-bit SSL certificates to keep your information safe and secure. All our payments are processed by PayPal (even if you paid directly with a credit card), we don't get your credit card information.

SHIPPING

Q: If I place an order right now, when will it arrive?

A: If you place an order right now, we will pack and ship it out by the next business day. The time it takes to receive your package will depend on where you live and what delivery service you select. With standard shipping, you will receive your order in 5-7 business days after the ship date.

Q: What countries do you ship to?

A: We ship our products to most countries. You can see the list of countries in the checkout page. If you do not see your country in the list, please contact us. We will try to find out if we can ship to your country.

RETURNS

Q: What is your return policy?

A: We offer a 100% satisfaction guarantee on everything we sell. If you're not happy with something you've ordered, no problem - we'll take care of it! Merchandise may be returned within 30 days for a full refund of the purchase price. KissTies.com does not reimburse shipping and handling fees. For more detailed information regarding this process, please visit our Returns page. If you'd like to return something now, click here.

Q: What if my order is damaged or defective?

A: We take damaged and defective items very seriously. If you have a problem with your order, please contact our customer service team and we'll help resolve the issue right away.